Complaints & Feedback

Compassionate Care 4 All strives to provide a quality service to its participants and welcomes complaints and feedback.

An individual or their chosen nominee using our service has the right to make a complaint or provide feedback about the service we offer. Your feedback allows us to improve our service and supports us to deliver the high-quality service that we strive to maintain.

If you wish to make a complaint, at anytime you can email admin@cc4all.com.au

The complaint will be investigated and a plan to resolve it will be developed in a timely manner. If you are not satisfied with the outcome from Compassionate Care 4 All you can make your complaint at anytime to;

Ombudsman – Disability Services

Commonwealth Ombudsman
Phone: 1300 362 072
Email: ombudsman@ombudsman.gov.au
Website: ombudsman.gov.au

Disability Services Commissioner

Phone: 1800 677 342
Website: https://www.odsc.vic.gov.au/making-a-complaint/rights-and-responsibilities/

NDIS Commission

Phone: 1800 035 544
Text Telephone: TTY 133 677
Translating and Interpreting Service: 131 450
National Relay Service: internet-relay.nrscall.gov.au and ask for 1800 035 544
Online Complaint Contact Form: https://www.ndiscommission.gov.au/participants/complaints
Mail: PO Box 210, Penrith NSW 2750